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IACS Supported CMS Applications and Help Desk Contact Information


This IACS User Guide provides the procedures to obtain an IACS User ID, manage an IACS account, review and approve requests, and manage users for the following CMS applications and Help Desk Contact Information:

Bundled Payment - EFT users may contact the Bundled Payments EFT Help Desk at BundledPayments@cms.hhs.gov. Hours of operation are Monday - Thursday 10am - 3pm EST.

CMS Administration - Physician Value users may contact the QualityNet Helpdesk (primary) at 1-866-288-8912 or qnetsupport@sdps.org.  Or PV Helpdesk  (secondary) at 888-734-6433 or pvhelpdesk@cms.hhs.gov  Hours of operation are Monday - Friday 8am – 8pm EST.

COB users may contact the MAPD Helpdesk at 1-800-927-8069 or mapdhelp@cms.hhs.gov. Hours of operation are Monday-Friday 6am to 9pm Eastern Time. 

Comprehensive Primary Care Initiative users may contact CPC Support at 1-800-381-4724 or CPCiSupport@telligen.org.  Hours of operation are Monday - Friday 8am to 8pm Eastern Time.

Center for Strategic Planning - Medicaid and Children’s Health Insurance Program (CHIP) State Information Sharing System (CSP - MCSIS) users may contact the MCSIS Help Desk at 1-410-786-4727 or MCSIS_Application_Support@cms.hhs.gov.

Customer Service Representatives users may contact the MAPD Helpdesk at 1-800-927-8069 or mapdhelp@cms.hhs.gov. Hours of operation are Monday-Friday 6am to 9pm Eastern Time.  

DMEPOS Bidding System (DBidS) users may contact the CBIC Helpdesk at 1-877-577-5331 or CBIC.admin@palmettogba.com.   

Electronic Correspondence Referral System (ECRS) users may contact the EDI Helpdesk at 1-646-458-6740 or ecrshelp@ehmedicare.com.   Hours of operation are Monday - Friday 8am to 5pm Eastern time. 

Electronic Submission of Medical Documentation (esMD) users may contact the esMD Help Desk at 443-832-1856 or CMSesMDHelpdesk@qssinc.com. Hours of operation are Monday - Thursday 9am - 5pm. 

Health System Tracking Project (HSTP) users may contact the HSTP Help Desk at 1-410-786-6693 or HSTP_Application_Support@cms.hhs.gov. 

HIPAA Eligibility Transaction System User Interface (HETS UI) users may contact the MCAREHelpdesk at 1-866-440-3805, Fax number 1-410-907-2193 or mcare@cms.hhs.gov.  

HIPAA Eligibility Transaction System Provider Graphical User Interface (HPG) users may contact the MCARE Helpdesk at 1-866-324-7315, Fax number 1-410-907-2193 or mcare@cms.hhs.gov.  

Medicaid and CHIP Program System, MACPro, users may contact MACPro Helpdesk at 410-786-2580 or MACPro_Helpdesk@cms.hhs.gov. Hours of operation are Monday - Friday 9am to 5pm Eastern Time.

Medicaid Drug Rebate users may contact the MAPD Helpdesk at 1-800-927-8069 or mapdhelp@cms.hhs.gov.  Hours of operation are Monday-Friday 6am to 9pm Eastern Time.  

Medicare Advantage/Prescription Drug Plans user may contact the MAPD Helpdesk at 1-800-927-8069 or mapdhelp@cms.hhs.gov.  Hours of operation are Monday-Friday 6am to 9pm Eastern Time.  

Medicare Exclusion Database users may contact the External User Services (EUS) Helpdesk at 1-866-484-8049, TTY/TDD 1-866-523-4759 or EUSSupport@cgi.com.  Hours of operation are Monday-Friday 7am to 7pm Eastern Time.

myCGS users may contact the CGS DME JC Provider Call Center at 1-866-270-4909 or cgs.dme.mac.email.inquiries@cgsadmin.com. (Please enter "Web Portal" in the subject line). Hours of operation are 7am - 5pm Central Time.


Novitasphere users may contact the Novitasphere Helpdesk at 1 855-880-8424 or website EDI@highmark.com. Hours of operation are Monday - Friday 8am - 4pm EST.

PQRS/eRx users may contact the Quality Net Helpdesk at 1-866-288-8912 or qnetsupport@sdps.org.

PV/PQRS Registration System users may contact the QualityNet Helpdesk (primary) at 1-866-288-8912 or qnetsupport@sdps.org . Or PV Helpdesk  (secondary) at 888-734-6433 or pvhelpdesk@cms.hhs.gov. Hours of operation are Monday - Friday 8am – 8pm EST.

Provider Statistical and Reimbursement (PS&R) and System Tracking for Audit and Reimbursement (STAR) users may contact the External User Services (EUS) Helpdesk at 1-866-484-8049, TTY/TDD 1-866-523-4759 or EUSSupport@cgi.com. Hours of operation are Monday-Friday 7am to 7pm Eastern Time.

VMS Client Letter users may contact the VMS Helpdesk at 410-832-8308 (option 1) or THD@vips.com .  Hours of operation are Monday - Friday 7am to 7pm Eastern Time.
 

Reference: http://www.cms.gov/Research-Statistics-Data-and-Systems/CMS-Information-Technology/IACS/Help-Desk-Support.html

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