The Payment Support Specialist is responsible for providing accurate resolution of complex posting issues identified through the practice management system. This role handles research, validation of overpayments and unapplied funds, processing of patient and carrier refund requests, troubleshooting posted payments and rejections, and communicating payment-related issues to management.
Additional responsibilities include opening and balancing daily payment batches, preparing daily reports, submitting items to the appropriate teams, processing incoming and outgoing mail, completing electronic deposit and refund-related assignments, and supporting payment posting workflows.
Essential duties
- Daily mail sorting
- Manual payment posting and batch reconciliation as needed
- Processing of electronic deposits
- Preparation of BYOLB packets for the practice management company
- Preparation of daily reconciliation forms and communications for the finance department
- Processing assigned work in the PM dashboard, including unpostable and correspondence worklists, overpaid and unapplied accounts, and related refunds
- Timely follow-up on outstanding research requests to payors and system cases
- Processing refund checks
- Processing collection agency payments as needed
- Processing correspondence and completing workflows related to bankruptcy notifications and probate
Location
Florida, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago