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Customer Support Specialist, CPAP Centralized Care Team

Rotech Healthcare

Join a leader in home healthcare providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment.

This role supports the CPAP Centralized Care Team as the first point of contact for new patients. You will help ensure accurate intake, insurance verification, and smooth coordination of respiratory therapy services while working fully remote from home.

The position is scheduled for first shift, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, and is 100% remote from day one. The starting pay is $15.25 per hour with quarterly bonus opportunity.

Requirements & Qualifications

Required

  • High school diploma or GED equivalent
  • Must live within the U.S.
  • Ability to work independently in a remote environment
  • Strong communication skills in English, both oral and written
  • Ability to multitask, stay organized, and maintain attention to detail
  • Basic math skills and ability to interpret verbal, written, and visual communications
  • Ability to maintain confidentiality when handling sensitive information

Preferred

  • Experience with medical equipment
  • Experience with medical billing and reimbursement practices
  • Experience in healthcare administration, patient intake, or insurance verification
  • One year of related work experience
  • Medical terminology knowledge

Other considerations

  • Background check required
  • Drug screen when applicable
  • Healthcare facility credentialing compliance when applicable
  • Valid driver's license in state of residence with a clean driving record when applicable
Benefits & Perks

Benefits and perks

  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt positions, when applicable
  • Bonus and incentive opportunities
  • Employee discount and recognition programs
  • Employee Assistance Program (EAP)
  • 401(k), HSA, and FSA / Dependent Care FSA
  • Medical, prescription, dental, and vision coverage
  • Life insurance, disability, accidental death, identity protection, and legal services
  • Mental health and Medicare support programs
  • Diabetes and high blood pressure programs
  • Healthcare price transparency and prescription savings programs
  • Hepatitis B and TB vaccinations
  • Car, mileage, and telephone reimbursement when applicable

Location

Kentucky, US

Employment Type

Full-time

Experience Level

Entry Level

Remote work allowed

Yes

Posted

2 weeks ago

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