Senior Patient Account Representative

Monitors the activities and performance of physician practices to ensure billing-related functions are performed efficiently and in alignment with department policies and procedures.

Responsibilities include:

• Interfaces with physicians and administrators to support financial growth and stability and communicate new or revised procedures.
• Monitors fee structure accuracy, reimbursement payment schedules, cash deposits, and refunds from third-party payers.
• Serves as a resource for resolving complex billing situations.
• Guides billing and clerical staff on billing and office procedures.
• Coordinates clinical documentation requests to the business office to support timely appeals.
• Develops and implements policies and procedures to improve billing workflows and maximize case collections.
• Reviews financial management processes and recommends improvements across billing areas.
• Performs related duties as required.