We are seeking an experienced Medical Insurance Collector to support Workers’ Compensation and Self Pay accounts. This role is responsible for ensuring accurate, timely, and efficient collection of payments for services rendered by researching unpaid or underpaid claims and resolving billing issues.
Key responsibilities:
- Ensure payments for services are collected in a timely, efficient, and accurate manner
- Meet all deadlines and timeframes for completion of assignments
- Maintain positive working relationships with other employees to accomplish job duties
- Work efficiently and manage time wisely
- Assist other employees when duties are complete or as needed
- Communicate problems, difficulties, or concerns regarding job duties to the Operations Manager
- Perform duties consistently and without significant error
- Maintain patient confidentiality according to HIPAA privacy and security standards
- Adhere to the Personnel Policies Manual
- Perform other reasonable duties as assigned by the Operations Manager
Work environment:
- Standard office environment or approved remote work setting
- Requires reliable internet connectivity for remote or hybrid roles
- Frequent interaction with payers via phone and digital communication channels
- May require flexible scheduling during peak billing or month-end periods
- Must maintain confidentiality and compliance in all work locations
- Maintain a neat and organized work area
Requirements & Qualifications
Education and experience:
- High school diploma or GED required
- Associate or bachelor’s degree in healthcare administration, business, or a related field preferred
- 3–4 years of experience in Workers’ Compensation collecting
- Experience maintaining patient confidentiality according to HIPAA privacy and security standards
- Experience in medical billing, claims review, and/or accounts receivable preferred
Skills and competencies:
- Ability to identify why claims were not paid
- Ability to read all aspects of an EOB
- Ability to identify denial reasons for Workers’ Compensation claims
- Ability to file appeals
- Ability to process write-offs, adjustments, and refunds
- High attention to detail and accuracy in documentation
- Ability to manage multiple priorities and work independently with minimal supervision
- Critical thinking, problem solving, and decision-making skills in a fast-paced environment
Physical requirements:
- Ability to remain seated at a workstation for extended periods, typically 6–8 hours per day
- Ability to use a computer keyboard, mouse, telephone, and standard office equipment
- Ability to read, analyze, and interpret electronic documents and reports
- Occasional light lifting of files, supplies, or equipment up to 15 pounds
Location
Baton Rouge, Louisiana, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
1 month ago
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