Responsible for maintaining accurate billing records for complex customer and patient accounts, processing payments and adjustments, and communicating with customers to answer questions and provide information.
Essential functions
- Interact with internal and external customers to gather support data and ensure billing accuracy.
- Address issues of a more complex nature and support junior staff by answering day-to-day questions.
- Process payments and maintain up-to-date billing records.
- Reprocess insurance denials and submit all necessary documentation for payment.
- Maintain accurate billing records and files.
- Collaborate with other departments to resolve billing and payment issues.
- May prepare monthly and quarterly billing reports for management review.
Requirements & Qualifications
Education
- High school diploma or equivalent required.
Experience
- 2-3 years of experience in billing, finance, or collections required.
Skills and abilities
- Strong attention to detail.
- Excellent interpersonal, written, and verbal communication skills.
- Proficiency in Microsoft Office Excel and other relevant billing software.
- Ability to prioritize and manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment.
Location
Massachusetts, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
2 weeks ago