Patient Account Representative

Position responsibilities

• Investigate and follow up on open account balances that are 45+ days overdue
• Contact responsible parties to determine the reason for non-payment and document all communications
• Review younger accounts to confirm clean claims are reaching the correct payor
• Make calls to patients, insurance companies, and attorneys regarding claim status
• Identify and resolve issues affecting timely collection of receivables
• Counsel patients on financial options and set up payment plans when needed
• Request account adjustments, write-offs, and refund requests as necessary
• Meet productivity and cash target goals
• Perform other duties or special projects as assigned

Qualifications

• High school diploma or GED

Preferred qualifications

• Healthcare collections experience
• Experience in a production-based environment with daily, weekly, and monthly goals
• Experience receiving quality feedback and working independently
• Comfortable with telephone collections and speaking with patients and payors
• Ability to troubleshoot minor software and hardware issues
• Resourceful problem-solving skills
• Private workspace at home, if working remotely
• Reliable Wi-Fi access

Benefits and perks

• Paid orientation and training
• Paid time off (PTO)
• Extended Illness Days (EID)
• Health, dental, and vision insurance
• Life insurance
• Prescription coverage
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employee discounts
• Referral program
• 401(k) retirement plan with company match