Responsible for resolving outstanding insurance accounts receivable through collection and billing activities related to account resolution.
Communicates with payors, clients, reimbursement vendors, and other external resources, including patients, to help obtain payment and resolve account issues.
Key duties include account research, insurance and demographic updates, claim status follow-up, denial appeals, identification of account trends, and reporting issues with recommendations for system improvements.
The role supports a healthcare revenue cycle environment and may require travel to other facilities as needed.
Requirements & Qualifications
Education
- High school diploma or equivalent required
- Associate degree or bachelor’s degree preferred
Experience
- 1 year of related experience in a hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, or customer service role required
- Prior experience with Epic preferred
Skills and Abilities
- Strong computer skills and data entry ability
- Effective verbal and written communication skills
- Proficiency with Windows-style applications, keyboard use, and role-specific software
- Strong interpersonal skills
- Ability to multitask in a fast-paced, changing environment
- Ability to remain calm and professional in high-pressure patient financial and medical conversations
- Reliable transportation to travel to other facilities as needed
Location
New Orleans, Louisiana, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
4 days ago