OCHIN is a national nonprofit health IT organization focused on advancing health equity and supporting community health care sites across the United States.
The Medical Billing Supervisor is responsible for the coordinated management of related billing operations and the maintenance of effective communication with stakeholders at multiple levels. This role leads billing staff, supports revenue cycle performance, and helps ensure accurate and timely professional billing for member clients.
Key responsibilities include:
- Providing efficient accounts receivable services to maximize reimbursement and support revenue cycle performance goals
- Directing a team of billers and supporting superior revenue cycle management for clients
- Overseeing day-to-day billing operations and staff responsible for professional billing
- Ensuring billing activities follow department protocols, federal/state/payer regulations, and end-of-month close deadlines
- Resolving claim and technical issues to improve revenue and maintain customer relationships
- Building relationships with internal and external customers to promote timely issue resolution
- Hiring, developing, motivating, coaching, and training billing staff
- Addressing personnel, system, and client issues as they arise
- Performing quality reviews against established metrics and ensuring staff are properly trained
- Using emotional intelligence to handle difficult conversations effectively
Requirements & Qualifications
Required and preferred qualifications
- High school diploma, GED, or equivalent combination of relevant experience and some higher education required; bachelor's or associate degree in business or a related field preferred
- 5 years of experience working in healthcare, including at least 2 years of managerial or project leadership experience
- Prior FQHC/RHC experience preferred for PB billing-focused positions
- Coding experience or CPC certification helpful
- Experience using the EPIC practice management system required
- Experience with PB Claims, Ambulatory, Prelude, Cadence, and EpicCare modules preferred
- Proven experience creating, analyzing, and explaining complex reports
- Knowledge of Medicare billing systems such as DDE and Ability Ease preferred
- Strong experience in physician office or medical practice revenue cycle management, including coding, charge capture, time-of-service collection, eligibility and benefits verification, claims submission and management, and accounts receivable management
- Familiarity with ICD-10, CPT, and/or HCPCS coding systems and claim forms such as CMS-1500 and UB-04
- Understanding of healthcare billing and collections regulations, including Medicare, Medicaid, state laws, and HIPAA
- Strong research, root cause analysis, and problem-solving skills
- Excellent analytical, written, verbal, listening, and business writing skills
- Proficiency with Microsoft Office, especially Excel and PowerPoint
- Ability to learn new applications quickly
- Willingness to work overtime and travel as needed
Location
N/A
Employment Type
Full-time
Experience Level
Manager
Salary Range
$63,843 - $95,765
Remote work allowed
Yes
Posted
1 week ago
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