Sharecare is a digital healthcare company that delivers software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs.
This role is responsible for processing release of information requests in a timely and efficient manner while maintaining accuracy, confidentiality, and customer service excellence. The associate must safeguard patient privacy and ensure that all disclosures of medical information comply with request requirements, authorization standards, company policy, and HIPAA regulations.
Key duties include retrieving medical charts, scanning and transmitting records, validating requests and authorizations, performing quality checks, handling incoming mail, phone, and fax inquiries as needed, maintaining clean and orderly work areas, supporting proper invoicing, and following all client/site policies and applicable regulations.
Qualifications
- High school diploma or GED required
- Minimum of 2 years of prior experience in a medical records department or similar setting preferred
- Strong computer skills, including working knowledge of Microsoft Word and Excel
- Excellent organizational skills
- Ability to type 50 words per minute
- Ability to use fax, copier, and scanning equipment
- Willingness to learn new equipment and processes quickly
- Self-motivated and a team player
- Strong customer service skills
- Ability to multitask
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 week ago