Kind Behavioral Health is a provider of Applied Behavior Analysis (ABA) services in North Carolina and Georgia, supporting children with autism spectrum disorder through individualized treatment plans and high-quality clinical care.
This Billing Specialist role focuses on patient responsibility collections, insurance verification, claims reprocessing, appeals, and payor enrollment support. The position serves as a bridge between billing operations and families, helping ensure timely collections while connecting families with resources and maintaining a compassionate, service-oriented approach.
Key responsibilities include:
- Managing patient responsibility accounts with professionalism and empathy
- Creating and maintaining flexible payment plans
- Monitoring accounts receivable aging and processing patient payments
- Supporting families with financial assistance resources and community programs
- Performing ongoing insurance eligibility checks and communicating coverage details
- Reprocessing claims and filing appeals for incorrect denials
- Completing EFT and ERA enrollments and troubleshooting payment processing issues
Requirements & Qualifications
- 1-3 years of experience in healthcare billing, collections, health insurance interactions, or patient financial services
- Experience with insurance verification, claims processing, and accounts receivable
- Knowledge of healthcare billing regulations and HIPAA compliance requirements
- Strong customer service skills and comfort with sensitive financial conversations
- Excellent written and verbal communication skills
- Ability to resolve issues independently and maintain follow-up processes
- Familiarity with ABA services and Medicaid eligibility preferred
- Familiarity with EHR systems, especially CentralReach, and Microsoft Office Suite
- Strong organization, time management, and attention to detail
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience working with commercial insurance and government-funded payors such as Medicaid and TRICARE preferred
Location
Raleigh, North Carolina, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 week ago