Patient Accounts Representative

Key responsibilities

• Obtain medical coverage information from patients and verify coverage with the appropriate insurance carrier.
• Enter insurance information into PM and EMR systems.
• Communicate insurance status to patients, clients, and RCM departments.
• Review deductibles and copays and enter them into the billing system.
• Monitor delinquent accounts and help resolve payment issues.
• Apply patient payments and adjustments accurately using EOBs and statement reports.
• Maintain accurate notes and correspondence in the patient chart/EMR.
• Answer incoming calls and route them appropriately to the RCM team.

Qualifications

• High school diploma or GED required.
• Medical reimbursement experience preferred.
• Medical office experience and medical terminology preferred.
• Experience with electronic medical records or other medical software preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Detail-oriented and professional with patients and family members.
• Proficiency with Microsoft Office and keyboarding preferred.
• Must follow HIPAA rules and regulations.

Benefits and perks

• Medical, dental, and vision coverage
• Employer-paid life insurance
• Long-term and short-term disability coverage
• Above-average paid time off for new hires
• Comprehensive wellness program
• Onsite biometrics and ongoing mental and physical wellness support
• Access to financial wellness counselors
• Employee assistance services
• Company-matched 401(k) plan
• Ongoing training and support