Hospital Patient Billing

Responsible for patient billing, account maintenance, correspondence, refund processing, denial handling, and support for special billing programs within the hospital patient accounts department.

• Receive and respond to inquiries by phone, writing, and in person.
• Review accounts for billing, insurance, and collection information.
• Verify Tax Debt Set-Off matches and prepare patient letters.
• Update accounts with insurance, demographic data, plan codes, balance transfers, and routing changes.
• Document customer inquiries and concerns accurately.
• Identify customer service issues and escalate timely to the Billing Manager.
• Process insurance refunds and selected payer denials.
• Handle physician billing and special programs including Champus, Tricare, and Employee Health.
• Maintain USPS rejects and document imaging.
• Manage patient correspondence and monitor unapplied cash.
• Process attorney requests, bankruptcy accounts, and deceased accounts according to law.