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Customer Support Specialist – CPAP Centralized Care Team

Rotech Healthcare

Join a national home healthcare leader supporting patients from the first point of contact.

This fully remote role is part of the CPAP Centralized Care Team and focuses on patient support, order intake, insurance verification, and coordination of respiratory therapy services. The position works closely with internal teams and field locations to ensure accurate documentation, timely service delivery, and a positive patient experience.

Requirements & Qualifications
  • High school diploma or GED required
  • Experience with medical equipment preferred
  • Experience with medical billing practices and reimbursement preferred
  • Experience in healthcare administration, patient intake, or insurance verification preferred
  • One year of related work experience preferred
  • Medical terminology preferred
  • Ability to communicate effectively in English, both verbally and in writing
  • Strong attention to detail, organization, time management, and problem-solving skills
  • Ability to work independently in a remote environment
Benefits & Perks
  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt positions, where applicable
  • Bonus and incentive opportunities
  • Employee discount and recognition programs
  • Employee Assistance Program (EAP)
  • 401(k), HSA, and FSA/Dependent Care FSA
  • Medical, prescription, dental, and vision coverage
  • Life insurance, disability, accidental death, identity protection, and legal services
  • Health and wellness programs
  • Hepatitis B and TB vaccinations

Location

Kentucky, US

Employment Type

Full-time

Experience Level

Entry Level

Remote work allowed

Yes

Posted

3 weeks ago

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