HealthMark Group is a health IT solutions provider focused on improving administrative processes for healthcare organizations. The company supports the patient information journey through technology-driven, compliant, and patient-centric solutions.
This entry-level onsite role supports release of information (ROI) operations for medical records and patient health information. The position is based in Grapevine, Texas.
Requirements & Qualifications
Job responsibilities
- Complete incoming ROI requests in a timely and efficient manner
- Maintain 100% ROI accuracy
- Complete STAT requests within one hour and other ROI requests within 24 hours
- Keep queues current
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintain confidentiality, security, and ethical standards when handling medical records
- Complete legal affidavits and related questions as needed
- Scan ROI requests into the chart
- Follow ROI policies for both HealthMark and client facilities
- Maintain a neat, clean, and professional appearance
- Keep the work area clean and orderly and ensure records and files are stored properly
- Maintain and update the facility guide as needed
- Provide excellent customer service and communicate effectively with customers
- Identify patient complaints proactively and de-escalate as needed
- Achieve maximum customer satisfaction
Candidate qualities
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Self-motivated and willing to go above expectations
Benefits & Perks
Benefits
- Paid time off
- 401(k) match
- Health benefits
- CRAFT culture
- Paid floating holiday
- Paid volunteer day
Location
Texas, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago
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