The Patient/Member Experience Coordinator serves as the initial point of contact for patients and provides administrative, clinical, and business office support in a concierge longevity and performance health setting.
This role focuses on delivering a high-touch patient experience, supporting physicians and health coaches, coordinating consultations and follow-ups, maintaining EMR records, and assisting with clinic operations. The position also includes sales and retail support responsibilities tied to center performance goals.
Requirements & Qualifications
Qualifications
- High school diploma or GED
- 2+ years of client- and/or patient-facing sales, retail, or service industry experience with administrative or operational support responsibilities
- 2+ years of outpatient healthcare experience preferred
- Ability to maintain strict confidentiality for sensitive patient and proprietary information
- Familiarity with HIPAA compliance and healthcare best practices preferred
- Certified Medical Assistant (CMA) certification preferred
- Strong relationship-building, communication, and collaboration skills
- High level of professionalism, integrity, accuracy, and thoroughness
- Basic math skills, including division, multiplication, and percentages
- Punctual, dependable, and able to cover responsibilities when absent
- Must be neat, professional, and well-groomed
Benefits & Perks
Benefits and perks
- Flexible working environment
- 100% employer-paid medical, dental, vision, short-term disability, and life insurance/AD&D for eligible employees
- Voluntary life insurance, critical illness, and accident coverage
- Health Savings Account with company contributions
- Employee Assistance Program (EAP)
- Worldwide emergency travel assistance
- Paid vacation, sick time, bereavement, and jury duty leave
- 10 paid holidays annually
- Education assistance program
- Employee referral program
- Paid volunteer time off and team events
- Generous 401(k) company match
- Gym dues reimbursement
- Employee discounts
Location
New York, New York, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago
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