The Member Experience Coordinator serves as the initial point of contact for clients and provides administrative, clinical support, and business office support within a performance health clinic. The role focuses on delivering an exceptional patient experience, coordinating consultations and follow-ups, supporting physicians and performance health coaches, maintaining EMR files, and helping with office operations.
Key responsibilities include:
- Supporting patient flow and ensuring a high-quality client experience
- Scheduling consultations, lab reviews, and follow-up appointments
- Answering phones, emails, and texts
- Processing patient requests and maintaining EMR records
- Coordinating office maintenance, supplies, deliveries, and vendor needs
- Supporting program close/conversion processes
- Assisting with sales and retail-related center goals, including cross-selling and upselling when appropriate
- Maintaining compliance with HIPAA and PHI handling requirements
Requirements & Qualifications
What you bring
- Strong relationship-building, communication, and collaboration skills
- Ability to influence a variety of stakeholders, including physicians
- Self-starter mindset with a willingness to take initiative and get things done
- Focus on optimization and achieving goals
- Familiarity with HIPAA compliance and healthcare best practices preferred
- Strong judgment, work ethic, professionalism, and integrity
- Basic math skills, including division, multiplication, and percentages
- Punctuality and reliability in attendance
- Accuracy and thoroughness in assigned tasks
Minimum qualifications
- High school diploma or GED
- 2+ years of client-facing or patient-facing sales, retail, or service industry experience with administrative or operational support responsibilities
- 2+ years of outpatient healthcare setting experience preferred
- Ability to maintain strict confidentiality of sensitive patient and proprietary information
- Certified Medical Assistant (CMA) certification preferred
- Professional, neat, and well-groomed appearance
- Commitment to diversity and inclusion
Benefits & Perks
Benefits and perks
- Flexible working environment
- 100% employer-paid medical, dental, vision, short-term disability, and life insurance/AD&D for eligible employees
- Voluntary health benefits, including life insurance, critical illness, and accident coverage
- Health Savings Account with company contributions
- Employee Assistance Program (EAP)
- Worldwide emergency travel assistance
- Paid vacation, sick time, bereavement, and jury duty
- 10 paid holidays annually
- Education assistance program
- Employee referral program
- Paid volunteer time off and team events
- Generous 401(k) company match
- Gym dues reimbursement
- Employee discounts
Location
California, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago
Similar Jobs