Medical Records Clerk

The HealthCare Connection (THCC) is a Federally Qualified Health Center serving more than 20,000 patients annually across primary care clinics and school-based health centers in northern Hamilton County. The organization provides integrated primary care, pediatrics, infectious disease, substance use treatment, integrated behavioral health, dental services, women’s health, and pharmacy services.

This role supports back-office operations and health information management in a fast-paced, on-site medical setting. The Medical Records Clerk helps facilitate timely referrals for specialty consultations and diagnostic services while providing excellent service to patients, staff, and visitors.

Essential Functions

• Answer and direct incoming calls; document messages accurately in the EHR
• Schedule and reschedule patient appointments in coordination with clinical staff
• Assist with patient reminder calls and appointment adjustments
• Process incoming and outgoing faxes, distribute mail, and handle record requests
• Retrieve and manage immunization records and scan/index documents into the EHR
• Process release of medical records requests per policy
• Support providers with completing external patient forms
• Coordinate and track patient referrals for specialty services and diagnostics
• Maintain electronic referral logs and ensure timely follow-up
• Obtain and upload consultation reports and diagnostic results into patient records
• Perform other related duties as assigned