Provides non-clinical administrative support to the care management function and supports interdisciplinary team efforts that help deliver integrated care across the continuum. Contributes to the organization’s goal of providing quality, cost-effective member care.
Responsibilities include:
- Facilitating administrative support such as case assignment, member screening, scheduling, correspondence processing, data entry, and telephone/clerical support for the care management team.
- Performing initial review of assigned case levels and assisting with case management assignment to care managers.
- Reviewing data to identify member needs and working under the direction of the care manager to implement care plans.
- Scheduling member visits with care managers as needed.
- Screening members according to company policies and helping care management staff identify appropriate member services.
- Coordinating required member services in accordance with the member benefit plan.
- Promoting communication internally and externally to improve care management services.
- Processing member and provider correspondence.
Requirements & Qualifications
Required qualifications:
- At least 1 year of experience in an administrative support role in health care, or an equivalent combination of relevant education and experience.
- Strong attention to detail.
- Problem-solving skills.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or comparable software.
- Excellent customer service skills.
- Time management and organizational skills.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office suite and applicable software programs.
Preferred qualifications:
- Certified Medical Assistant (CMA).
Location
Florida, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago