The Patient/Member Experience Coordinator serves as the initial point of contact for clients and patients, providing a high-touch, concierge-style experience in a longevity and performance health clinic.
The role combines administrative, clinical support, and business office responsibilities, including appointment coordination, patient communication, EMR updates, lab review scheduling, office upkeep, and support for program closeouts. It also includes sales and retail support such as cross-selling services, supporting KPIs, merchandising, and assisting with center business goals.
Requirements & Qualifications
- High school diploma or GED
- 2+ years of client- and/or patient-facing sales, retail, or service industry experience with administrative or operational support responsibilities
- 2+ years of outpatient healthcare experience preferred
- Familiarity with HIPAA compliance and healthcare best practices preferred
- Ability to maintain strict confidentiality of sensitive patient and proprietary information
- Certified Medical Assistant (CMA) certification preferred
- Strong communication, collaboration, and relationship-building skills
- High attention to detail, accuracy, professionalism, and integrity
- Basic math skills, including division, multiplication, and percentages
- Punctual attendance and reliability
- Professional, neat, and well-groomed appearance
Benefits & Perks
- Flexible working environment
- 100% employer-paid medical, dental, vision, short-term disability, and life insurance/AD&D for eligible employees
- Voluntary health benefits, including life insurance, critical illness, and accident coverage
- Health Savings Account with company contributions
- Employee Assistance Plan (EAP)
- Worldwide Emergency Travel Assistance Program
- Paid vacation, sick, bereavement, and jury duty leave for eligible employees
- 10 paid holidays annually
- Education assistance program
- Employee referral program
- Paid volunteer time off and team events
- Generous 401(k) company match
- Gym dues reimbursement
- Employee discounts
Location
Chicago, Illinois, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago
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