Patient Relations Coordinator

Ackerman Cancer Center is seeking a dedicated Patient Relations Coordinator to support a patient-centered oncology practice. The role focuses on managing patient communications, scheduling, insurance verification, co-pay collection, medical records support, and general front office operations.

Key responsibilities include:

• Answer multi-line phone calls, schedule appointments, and send reminders
• Greet and check in patients, assist with paperwork, and enter information into the EMR system
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
• Process co-payments and track patient financial responsibilities
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
• Track and update physician schedules
• Obtain, scan, and attach medical records to patient charts
• Maintain a welcoming waiting room environment and assist with general office duties
• Make reminder calls for labs, follow-ups, and upcoming visits
• Generate daily clinical summaries and weekly demographic compliance reports
• Obtain and upload patient photos for charts