Provides non-clinical administrative support to the care management function and contributes to interdisciplinary team efforts supporting integrated care across the continuum. Supports the overall strategy of providing quality, cost-effective member care.
Key responsibilities include:
- Facilitating administrative support such as case assignment, member screening and scheduling, correspondence processing, data entry, and telephone and clerical support for the care management team.
- Assisting with initial review of assigned case levels and supporting case management assignment to care managers.
- Reviewing data to identify member needs and working under the direction of the care manager to implement care plans.
- Scheduling member visits with care managers as needed.
- Screening members according to Molina policies and processes and supporting care management staff in identifying appropriate member services.
- Coordinating required member services in accordance with the member benefit plan.
- Promoting internal and external communication to enhance the effectiveness of care management services.
- Processing member and provider correspondence.
Requirements & Qualifications
Required qualifications:
- At least 1 year of experience in an administrative support role in health care, or an equivalent combination of relevant education and experience.
- Strong attention to detail.
- Problem-solving skills.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or comparable software.
- Excellent customer service skills.
- Strong time-management and organizational skills.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office suite or applicable software programs.
Preferred qualifications:
- Certified Medical Assistant (CMA).
Location
N/A
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
2 weeks ago
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