Patient Relations Coordinator

Position overview

The Patient Relations Coordinator supports patient-facing operations in a cancer center setting by managing phone calls, scheduling appointments, verifying insurance eligibility, collecting co-pays, and maintaining accurate documentation in the EMR system.

Key responsibilities

• Answer multi-line phone calls, provide professional telephone service, and send appointment reminders
• Greet and check in patients, assist with paperwork, and enter information into the EMR system
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
• Process co-payments and track patient financial responsibilities
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
• Track and update physician schedules
• Obtain, scan, and attach medical records to patient charts
• Maintain a welcoming waiting room environment and assist with general receptionist duties
• Make reminder calls for labs, follow-ups, and upcoming visits
• Generate daily clinical summaries and weekly demographic compliance reports
• Obtain and upload patient photos for charts