Patient Care Coordinator

Fayetteville Orthopaedics & Sports Medicine / Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join the team in Fayetteville, NC.

This role supports daily clinic operations and patient intake processes, helping create a welcoming and efficient front office environment. The coordinator works closely with the Clinic Director to support practice management and clinic growth.

Key responsibilities include:

• Greeting patients and visitors in a friendly and welcoming manner
• Scheduling new referrals received by fax or phone
• Verifying insurance coverage
• Collecting patient payments at the time of service
• Maintaining an organized front office workspace
• Converting referrals into evaluations
• Scheduling patient visits
• Managing schedules, document routing, deposits, and non-clinical documentation
• Monitoring caseload, discharge candidates, progress notes, insurance reporting, and clinic inventory
• Completing required training and quarterly compliance training

The position is full-time, Monday through Friday, with an expectation of at least 40 hours per week. Occasional evenings, weekends, or additional hours may be required.