Patient Scheduler II

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. It answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. The role communicates with patient care teams as needed to ensure efficient, appropriate care for patients. It also completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Key responsibilities

• Patient identification, registration, scheduling, checkout, and appointment/procedure/lab scheduling
• Obtain required signatures and documents from patients
• Support Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling
• Complete pre-registration and update guarantor information
• Verify insurance eligibility
• Coordinate scheduling of ancillary and procedure services
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling
• Enter data accurately into the electronic health record while speaking with patients
• Work with support staff and clinical staff to provide optimal customer service and clinical outcomes
• Perform other clerical duties as assigned