The Scheduling Coordinator is responsible for scheduling and monitoring teams of remote field staff across multiple states. This role supports patient appointment scheduling with TapestryHealth providers, coordinates field staff to facilitate telehealth visits in SNF and acute care facilities, and maintains staff and provider schedules. The position also works with other departments to forecast and plan future scheduling and staffing needs.

Responsibilities include:

Scheduling, rescheduling, and canceling patient appointments as needed
Proactively identifying and resolving scheduling conflicts
Continually assessing staffing needs
Keeping stakeholders informed of scheduling changes and responding to scheduling questions via email, phone, or Teams chat
Maintaining professional relationships with clients, team members, and outside vendors
Preparing patient charts for upcoming provider appointments
Preparing spreadsheets for insurance scrubbers
Supporting EHR password maintenance processes
Maintaining insurance scrub list requests and password checks to support the scrub process
Supporting the IPV reconciliation process, including closing appointments, deleting notes, managing patient opt-outs, and patient reconciliation
Providing coverage for the scheduling supervisor as needed
Performing other duties as assigned