Milestones Psychology & Therapy is hiring an organized, self-motivated Claims and Credentialing Specialist for an in-office role supporting a growing practice that provides psychology, counseling, speech, occupational, and physical therapy services to the greater Wiregrass area.

The position focuses on insurance claims follow-up, denial management, provider credentialing, and front desk support in a fast-paced office environment. The ideal candidate will have strong multitasking skills, attention to detail, and experience working with medical insurance billing processes.

Requirements & Qualifications

The ideal candidate should have:

Experience in the insurance claim denial process
Front desk training in an office setting
Some medical terminology knowledge
At least 2 years of experience in mental health, speech, occupational, or physical therapy insurance/billing
Insurance verification experience: 1 year required
Medical office experience: 2 years required
Ability to relocate to Dothan, AL before starting work

Responsibilities include:

Verify patient insurance eligibility and benefits
Assist front desk operations with phones, check-ins, collecting copays, and related tasks
Analyze rejected insurance claims, identify denial reasons, investigate billing errors, and prepare appeals
Understand basic insurance principles related to billing and reimbursement
Work outstanding claims and recover lost revenue
Maintain provider credentialing and credential new providers with insurance companies
Interpret EOBs and ERAs to identify missing information, coding errors, and medical necessity issues

Benefits & Perks

401(k)
Dental insurance
Health insurance
Paid time off